PURCHASES MADE ONLINE: RETURN POLICY
We want you to love what you ordered online! You may return your purchase for an exchange or credit note within 7 days (Canada & U.S.) or 10 days (Outside Canada & U.S.) from the date you receive your order ~ These items must be in their original condition unworn, tags attached, not damaged, and not altered. Any returns on worn merchandise, ripped tags, damaged, or not in original condition, will be rejected. If the item purchased was marked down or on sale at the time of purchase, or if the item was purchased by way of a promotional offer presented by Artemis, this will be considered a FINAL SALE. There are no exceptions. You will not received credit or refund for shipping costs under any circumstance.
Please note that due to hygienic reasons, earrings, bodysuits, thongs and all undergarments are final sale and cannot be returned.
Returns made within the required time of receiving your merchandise will be inspected for approval, and you will be notified by email with an authorization code once the returnhas been processed. This process may take up to 10 days. Please note that if your item is not approved for exchange or credit note, you will be notified by email that your item has not been approved. The unapproved item will be sent back to you at your own expense or will be held in store for 30 days until picked up or until payment for restocking and reshipment is received. If the items is not claimed within 30 days, it will be discarded or left to the discretion and ownership of Artemis.
How to return items by mail: (follow each step carefully to ensure a smooth process)
- Step One - email us at email@example.com with your Full Name, Phone Number, Address, and Online Order Number. If you wish to return the item for an exchange, please specify the item which you would like to exchange for. If you wish to return the item for a credit note, please specify that you would like a credit note.
- Step Two - once we receive your email, we will reply with an RA#. Keep record of this RA# as you will need it to return your item by mail. Remember to include this RA# in your package when you send it to us by mail. Please note that no package will be processed by us without an RA#.
- Step Three - ensure your items are securely packaged in the way the items were shipped to you. There will be no excuse of the package being "damaged" in the mail. If the item is returned to us in a damaged state, it will not be approved. There are no exceptions to this rule.
- Step Four - it is your responsibility to use a trackable, pre-paid and insured shipping method through Canada Post, USPS or your local postal service provider. We do not accept COD packages. We will not be held responsible for any packages lost or stolen while in transit. We cannot guarantee that we will receive your returned items. You are responsible for the cost of returning your items. Under no circumstance is this cost refundable. Please note that it is in your best interest to save your return tracking number until you have been notified that we have completed your refund.
If you purchased an item online and want to return it in-store:
Please note that items purchased online and returned in-store can only be returned for exchange or store-credit. If you wish to proceed, bring the item you wish to return to a sales associate along with your invoice within 7 days of receiving the item. These items must be in their original condition unworn, tags attached, not damaged, and not altered. Any returns on worn merchandise, ripped tags, damaged, or not in original condition, will be rejected. If the item purchased was marked down or on sale at the time of purchase, or if the item was purchased by way of a promotional offer presented by Artemis, this will be considered a FINAL SALE. There are no exceptions. If the item is approved for return, the sales associate will issue an exchange or store credit.
Please note that due to hygienic reasons, earrings, pantyhose, bodysuits and thongs are final sale and cannot be returned.
Our store address is: 8611 Weston Rd. Unit 35. Weston Rd. Unit 35. Woodbridge, ON L4L 9P1. Please note we are closed Sundays and Mondays. Please visit our Contact & Location section for more information on store hours.
PURCHASES MADE IN-STORE: RETURN POLICY
If jewellery or accessory items are purchased in store, these items cannot be returned for refund. Depending on the item an exchange or store credit may be issued if discussed at the time of purchase. All other items (items which are not considered wearable items) can be returned for exchange or store credit within 7 days from the date on the original purchase receipt. These items must be in their original condition with applicable tags and packaging as received at the time of purchase. Items purchased on sale or by way of a promotional offer presented by Artemis will be considered FINAL SALE.
We are here to assist you. If you have any questions please don't hesitate to contact us at 905 850-9331 or by email firstname.lastname@example.org.